Cisco Dynamic Multipoint VPN September 9, 2021.Posted in UCCX - 1 - Overview + Packaging TVOICE – MTP and SIP Trunks!įollow CCIEME on Recent Posts Advanced Quality Management – Named User.
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Inbound Voice HA – Server Software Option.Why do we need 2 different licensing types?
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Named User license is assigned to Supervisor or Agent. Named User – Customer has 3 shifts of 100 users for a total of 300 unique users. Reporting – Historical Reporting, Cisco Unified Intelligence Center Reporting (CUIC – v9 onwards)Ĭisco Compliance Recording (CR), Quality Manager (QM) and Advanced Quality Manager (AQM) (Call Recording + Screen Recording with Premium) **This requires a dedicated server**Ĭisco Unified Contact Center Express 10.6 Feature Availability with Cisco Unified Communications Manager Īll packaging is per user with the exception of the Inbound Voice Availability server software optionĬoncurrent Licensing – Customer has 3 shifts each of 100 users for a total of 300 unique users. Need a separate server with Cisco Social Minor.
Inbound Web Chat – Users to initiate a chat with the agent, same server as Inbound. Predictive + Progressive Dialling (Agent must answer call!) With Progressive Admin can choose number of lines? Outbound Voice (Premium License?) Preview Dialling (CAD) Agent can choose wether to answer call. Posted in UCCX - 2 - Cisco UCCX Terminology UCCX – 1 – Overview + PackagingĪvailable in 3 different packages – Standard, Enhanced and Premium Is responsible for monitoring the states of agents and selecting agents based upon the agent skills and queue skills required. The creation of the CTI Ports and CTI Route Points on Unified CM are done automatically. Unified CCX – Trigger + Call Control GroupĪ UCCX system can provide up to 400 logical IVR ports (also called CTI Ports)Įach CTI Port and CTI Route Points are assigned a unique directory number (Extension) like a phone. Max number of sessions between UCCX and UCM
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NTP and DNS configuration are mandatory for Unified CCX installation.
Installation of the Cisco UCCX Software on the First Node or Publisher Node first and then on the Second Node has to be done.